Privacy Policy – The Sweet Side of Life

Effective Date: 28.08.2025

At Sweetworx, your privacy matters to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or make a purchase from our online store.

1. What Information We Collect

When you use our website or place an order, we may collect the following personal data:

Your name
Email address
Phone number
Shipping and billing address
Payment details (securely processed via third-party payment gateways)
Purchase history
IP address and device/browser information (for analytics)

We do not collect or store credit card numbers directly.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your purchase
Send updates, promotions, or relevant offers (if you opt in)
Improve our website and user experience
Comply with legal and tax obligations

3. Data Protection

Your personal information is stored securely and only accessible to authorized personnel. We use:

SSL encryption on our website
Secure payment gateways (e.g., PayFast)
Regular data backups and malware scans

We do not sell, rent, or trade your information to third parties.

4. Cookies & Tracking

We use cookies to:

Remember your shopping cart
Improve website functionality
Track site usage (via tools like Google Analytics)

You can disable cookies in your browser settings, but this may affect your site experience.

5. Email Marketing

If you opt in, we may send promotional emails about new products or special offers. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

6. Third-Party Services

We may use third-party service providers (e.g., courier companies, payment processors) who may access limited personal data to perform their services. These providers are expected to follow strict privacy and security guidelines.

7. Your Rights Under POPIA

Under South African law (POPIA), you have the right to:

Request access to your personal information
Ask us to update or delete your data
Object to how your data is used (e.g., for marketing)
Lodge a complaint with the Information Regulator

To exercise these rights, contact us at the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” shown at the top.

9. Contact Us

If you have questions, requests, or concerns, please contact:
📧 sales@sweetworx.co.za
📞 0781206066